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FAQ

  • What methods of payment do you accept? We accept all major credit cards and PayPal. To pay by personal or business check: please email us.
  • What is your return policy? If you are not completely satisfied with your order you may return unused and unopened product within 14 days of purchase, minus the shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it and also be in the original packaging. Please contact us if you have any problems or issues with your order. NO RETURNS on natural Feather Extensions. Feathers are natural products and cannot be returned for sanitary reasons. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Clearance Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded. NO Returns on clearance Hair Crystalz.
    Exchanges: We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Info@HairFlairs.com and send your item to: PO Box 121599 West Melbourne Florida US 32912.
    Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To return your product, you should mail your product to: PO Box 121599, West Melbourne, FL, 32912 USA
  • How is my order shipped? Standard shipping orders are shipped via USPS Mail and will arrive in your mailbox. When your order ships, you will receive an automated email with your shipping confirmation.
  • 1-2 Day Express Mail: In the USA is shipped and delivered by USPS Mail and costs $22.95
  • 2-3 Day Priority Mail: In the USA is shipped and delivered by USPS Mail and costs $7.20
  • CANADA Shipping: Orders totaling less than $100 USD are charged $9 USD shipping costs and usually take 2-4 weeks for delivery. Orders totaling over $100 USD will ship USPS Express Mail Service, include a tracking number, and usually are delivered within 1 week, and cost $39.50 USD.
  • INTERNATIONAL Shipping: All International orders totaling less than $100 USD are charged $12 USD shipping costs and can take 2-8 weeks to arrive. All orders totaling over $100 USD will ship EMS and usually are usually delivered within 1 week, include a tracking number, and cost $56.55 USD. 
  • Where are Hair Flairs products made? Hair Flairs Pro Hair Tinsel and Clear Tip Tinsel are proudly 100% manufactured and packaged in the USA from high quality USA materials. We custom manufacture all our strands for use in hair. Pro Hair Tinsel is lead-free, and made from high quality polyester fiber in a quality controlled manufacturing facility in the USA.
  • How long with Pro Hair Tinsel last in hair? We recommend that you leave the Tinsel strands in until they fall out on their own, when your hair naturally sheds. If tied into the hair properly with a secure knot, they can last 4-8 weeks in hair. Clear Tip Tinsel is installed with a micro-bead which will need to be removed with extension pliers.
  • Can I color, dye, or bleach my hair with Hair Tinsel in my hair? Avoid contact with hair dye, hair color, bleach, and hair processing chemicals which might discolor and damage the Pro Hair Tinsel. Harsh chemicals can strip the color from the Tinsel strands.
  • Can I flat-iron Hair Flairs Pro Hair Tinsel? Yes, you can flat-iron Hair Tinsel while it is in your hair. We do not recommend the strands being heated higher than 400°F degrees. Keep flat-irons and stylist tools moving to avoid damage to the Pro Hair Tinsel and your own hair.
  • Can I shampoo, blow-dry, and flat-iron my hair with Pro Hair Tinsel? You can shampoo, blow-dry, flat-iron, and style your hair as normal. Avoid fine tooth combs at the root where it is knotted to your hair. The more gentle you treat your hair, the longer Hair Flairs Pro Hair Tinsel will last. TIP: Keep flat-irons moving to avoid damage to the product and damage to your hair. Our strands are guaranteed up to 400°F degrees while using styling tools properly.
  • Will Hair Flairs Pro Hair Tinsel damage my hair? Pro Hair Tinsel will not damage your hair. Properly installed, Hair Tinsel can last 4-8 weeks or longer. Everyone normally sheds approximately 100 hair per day, so the Pro Hair Tinsel will fall out as your hair naturally sheds.
  • Can I get free samples? Due to high demand and postage costs, we no longer ship out free samples.
  • Will I be charged sales tax? Sales tax will be applied within the State of Florida, USA. There is no sales tax applied in other states/countries.